The Mystery of Refunding Money

An installment in the "What do I do when . . .?" series

When someone comes up to the desk asking if they can get a refund, what does one tell the patron? There are many answers.

First off, if it's a vending machine issue, give them the appropriate phone number from the list next to the bulletins on the counter.

Second, if it's a copying issue...ask the patron if they used cash or their OneCard. If they used their OneCard, send them to Checkout and they'll get taken care of there. Checkout will fax the OneCard office with a request to put the money back on the patrons card. If they used cash, send them to Room 50 in the Student Center basement; Checkout cannot refund their money.